Call Center Outsourcing
The decision to outsource a portion of your business is not an easy one, particularly if you are contemplating call center outsourcing. In our 25 years of experience, Edge has learned a thing or two about call center success. With the right combination of staff, technology and leadership, we have proven that outsourcing your call center can be a successful endeavor.
Our teams are carefully recruited to ensure that each member possesses the competencies critical to success in the call center environment. Once hired, we invest heavily in every team member to ensure that he/she is proficient with our technology before we assign him/her to a project. We then train team members for the specific project to which they are assigned. This training goes well beyond a script. Our team leaders perform hands-on, situational training with their groups and actually listen to their responses before they go live with your customers. In this way, we minimize any chance of “surprises” once the program begins.
Edge is proud to have attracted some of the industry’s best leaders and talent. Whether the need is
customer service
or sales related, our staff is among the best qualified to get results.
Edge has significant call center outsourcing experience in the following markets:
- Telecom ( i.e. B-to-B, consumer direct sales,
outbound, inbound, blended).
- Publishing ( i.e. controlled and paid circulation
efforts, new name and requalifications, BPA audit deadline projects).
- Lead Generation ( i.e. Consumer and B-to-B, including
telecom premise equipment leads, office supply leads, seminars, financial
products, tradeshow exhibitors, and many more).
- Educational Applications (i.e. College recruitment,
loan consolidation, and "Award Call")
- Political (Surveys, GOTV, Issue calls, Voter
ID).
Yes, I'd like to talk to Edge.
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